The Process. Initial Call You can call us anytime. You don’t need to wait for the loved one to pass on as we can start the process in advance. The earlier we know, the better we can streamline the process. Remember, our family answer the phone 24/7 every day of the week, not a call centre. Transfer into our Care When your loved one passes, two members of our family will collect them and bring them back to our facilities as soon as possible. We aim to be at private and care homes in around an hour, and to hospitals within 24 hours. Formal Processes Once we have your loved one in our care, there is a formal process that needs to take place before we can carry on the with arrangement. This process is out of our control as it involves the medical examiner, and must be complete before registration can take place. Registration As soon as the formal processes are complete, you can make an appointment to register the death, we can start to complete the cremation paperwork with you. We can do this in our office, in your home, or event digitally online if that is your wish. Booking The Cremation When the registration process, and cremation paperwork are completed we are able to book a date for the cremation in a local crematorium. We will tell you the day of the cremation and are able to work around special days you may want to avoid. The Cremation On the day of the cremation, we will personally deliver your loved one to the crematorium in a dignified manner, and meet you at the entrance if agreed in advance. We treat this journey exactly the same as all cremations we perform. Returning Ashes We arrange for you to collect the ashes from us locally, or we will bring them back to you personally by arrangement. This is usually within 7 days of the cremation taking place.
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